Not commentary from the sidelines — lessons written down while doing the work, published when they’ve earned it.
Operational understanding is finally becoming buildable. Seven systems from eleven years inside one company — and why the value was never the technology. The argument this practice is built on.
Six lessons from building and operating a production AI system — the judgment boundary, silent failure, AI’s working conditions, and why reliable AI is an operations problem. The sequel, at full depth.
The thesis is published; the sequel is in final draft. If you’d like it when it lands, say so when you book a conversation — no newsletter machinery, I’ll just send it.
Automate the work between the judgments, and be deliberate about which judgments you hand over. If you want that applied to your operation — that’s a conversation.
Book a 30-minute conversation Free. Confidential. No commitment required.